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Your answers, all in one place—quick, clear, and convenient
🛒 Orders and Payments
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. You can also pay securely using PayPal. All transactions are encrypted for your safety.
Q: Can I track my order?
A: Yes! Once your order has shipped, you’ll receive a confirmation email with a tracking link so you can follow your package every step of the way.
Q: What should I do if my payment fails?
A: If your payment is declined, double-check your billing details and available funds. If the issue continues, please contact your bank or reach out to our support team at support@aliazon.com for assistance.
🚚 Shipping and Delivery
Q: Do you ship internationally?
A: Yes! ALiAZON Fashion ships worldwide so you can enjoy our collections wherever you are. International shipping rates and delivery times will be calculated at checkout.
Q: How long does delivery take?
A: Orders within the U.S. typically arrive within 3–7 business days. International shipping may take 7–14 business days, depending on your location and local customs processing.
Q: Do you offer free shipping?
A: We often run special promotions offering free shipping. Check our Special Offers section or sign up for our newsletter to be the first to know.
🔄 Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused, unworn items with original tags attached. For full details, please see our Returns & Refunds Policy.
Q: How do I start a return or exchange?
A: Simply visit our Returns Center or contact us at support@aliazon.com with your order number. We’ll guide you through the quick and easy process.
Q: When will I receive my refund?
A: Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method.
👗 Products and Sizing
Q: How do I choose the right size?
A: Each product page includes a size guide to help you find your best fit. If you’re between sizes, we recommend sizing up for comfort.
Q: Are ALiAZON products sustainable?
A: Yes—sustainability is at the heart of what we do. Many of our pieces are crafted from eco-conscious fabrics, and we work with ethical suppliers who share our values.
Q: Do you restock sold-out items?
A: Some of our best-selling styles are restocked, while others are limited-edition. Sign up for back-in-stock alerts on the product page so you don’t miss your favorites.
